One central place for all your questions: the IFS Audiovisual AV helpdesk is live
Those who work regularly with an AV partner know how important it is that questions and reports get to the right place quickly. Not via a forwarded email, not between companies, but simply direct and organized. Today, we're making that possible. The IFS Audiovisual AV helpdesk is live and ready to use.
From now on, there is one central place where every question comes in, is tracked and answered. You send in a notification, you get an instant confirmation, and you can follow the progress at any time. Simple, transparent and exactly as it should be.
Why we set this up
Until recently, customer questions were received in many ways: via email, via WhatsApp, orally, or to a technician between jobs. It worked, but not. Especially in busy periods, it sometimes took longer than desired before a report reached the right person.
We wanted to change that. Not with a major reorganization, but with something concrete: a ticket system that provides an overview for both the customer and our team. Each report receives a number, a status and a follow-up. Nothing gets snowed under anymore.
This is how the AV helpdesk works in practice
The system has deliberately been kept simple. You don't need to install or learn anything. It works immediately.
Submit a question you can do this via the Support System button on our website. You fill in your details, choose the category that fits your question, write your message and send it. That's it.
Immediately after submitting you will receive an automatic confirmation email with your ticket number. No more doubts whether your report has arrived.
Follow progress can be done via the Support Center. At any time, you can see what is happening with your question, who is working on it and what the current status is. You can log in with your ticket number or via an account.
Handling happens as quickly as possible. How quickly a report is fully resolved depends on the nature of the question. But you always know someone is working on it. Once your report has been resolved, the ticket will be closed. You can always check back to previous reports.
The AV helpdesk: who is it for?
The ticket system is suitable for all IFS Audiovisual customers, regardless of the nature of the cooperation. Whether you have a question about a rental project, a fixed installation, an ongoing order or technical support after an event, the system works for every report.
The category you choose when submitting helps us direct your question to the right person. This saves time and ensures faster follow-up.
Urgent alerts
The ticket system is the preferred route for most questions. But for situations that really do not tolerate delay, telephone contact remains the fastest option.
IFS Audiovisual can be reached by phone at +31 (0) 70 324 50 20. You can also mail directly to rental@ifsav.nl. For urgent technical issues during an event or installation, this is the shortest line.
What this means for collaboration
A good ticket system is more than just an administrative tool. It is a way to make the collaboration more transparent. You'll know when your report was received, who's working on it, and when it's resolved. On our side, it ensures that nothing falls between chairs, even at busy times.
We're proud of what's available now. Not because it's technically complicated, precisely because it isn't. Your question arrives, is taken up and you always know where you stand.
Getting started
The helpdesk can be reached via the Support System button on www.ifsaudiovisueel.nl. You can also navigate directly to the Support Center via https://www.ifsaudiovisueel.nl/support-page.
Do you have a question about the system itself or are you running into something? Feel free to contact us and we'll help you get started.
